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Provider Experience Manager - USA - 99108

Company Name:
Anthem
/Your Talent. Our Vision./At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care .
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Provider Experience Manager
This position may be located at any Anthem office.
The Provider Experience Manager is responsible for developing, executing and delivering all elements of operational readiness for Provider Experience strategic initiatives. Primary duties may include, but are not limited to: Leads the standardization of operational readiness plans for provider experience initiatives and mentors team members on best practices. Facilitates/coordinates the development and delivery of required training to support the needs of the project team and operational/production users. Facilitates development and delivery of job aids for production operational users. Responsible for pre and post implementation claims audits with the Inline Quality and Performance team. Identifies and facilitates changes to provider experience processes to incorporate lessons learned from pre and post implementation claims audits. Responsible for ensuring Provider Experience processes are fully integrated with up and down stream partners. Provides subject matter expertise support for projects and SSCR delivery including requirements contribution, review and approval, solution review and approval, test case review and approval, test result review and approval and production implementation validation. Leads and defines standards for provider experience business applications. Identifies, leads and/or participates in targeted continuous improvement activities as defined by management.
Requires a BA/BS degree in Business or related field.
5 years within a healthcare organization supporting operations, provider or claims including experience with delivery of business systems and/or process improvement.
5 years of enterprise level project management experience.
5 years of experience developing communication for senior level leadership.
5 years of advanced data analytics using MS Excel and other tools.
5 years of business disciplines within provider experience or any combination of education and experience, which would provide an equivalent background.
Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2014 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at . EOE. M/F/Disability/Veteran.
Job Business Support
Title: Provider Experience Manager - USA - 99108
Location: AZ-Scottsdate
Requisition ID: 99108
Company Description:
We recently changed our name from WellPoint to Anthem, Inc., the name people know us by best. As our companies continue to take a more active role in helping people access the right health care and programs, going by a name that people know and trust is important.
Anthem, Inc. is one of the nation's leading health benefits insurer and a Fortune Top 50 company. At Anthem, Inc., we are working to transform health care with trusted and caring solutions and meaningfully advance affordability and better health outcomes for our health plan members. Nearly 69 million people are served by our affiliated companies including more than 37 million enrolled in our family of health plans.
One in nine Americans receives coverage for their medical care through Anthem's affiliated plans.
We offer a broad range of medical and specialty products.
Bring your expertise to our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to help drive the future of health care.
Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2014 DiversityInc magazine Top 50 Company for Diversity. To learn more about our co

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