Help Desk

Company Name:
Staff IT, Inc.
Our client in your area has an ongoing need for qualified Help Desk Professionals. Please review the below description. If interested please apply with us online at the below site and we will be glad to get back to you.
CLICK HERE to register:
Responsible for maintenance of site servers, site network equipment, site telephony, desktop hardware and peripherals. Responsible for installation and support of desktop hardware and desktop software. Responsible for responding to user calls and requests for assistance.
Will include the following, but other duties may be assigned:
Set up and maintain site network file structures, access rights, network security, network users, network printing and desktop user environments.
Set up and maintain site network servers by applying patches, logging changes and monitoring error logs.
Maintain, troubleshoot and repairs problems with the site network, server, and telephony infrastructure and systems.
Assist with maintaining computer room, site network cabling and department documentation.
Responsible for network and server up-time. Non-business hour time may be required to repair and troubleshoot problems in order to provide efficient, quality service.
Monitor site-based server hardware up-time, virus protection and site-based software updates.
Develop site specific desktop application set up standards and streamlining processes to eliminate future problems.
Troubleshoot and resolve problems encountered in the use of site systems and desktop applications.
Set up, install and maintain desktop and laptop hardware/software and peripherals.
Provide end-user technical support.
Maintain site hardware/software inventories and assist with the audit of site hardware and software.
Assist with system backups and disaster recovery plans.
Escalate issues and concerns to the Technical Support Manager, as appropriate.
Ensure all technical support related activities comply with the global compliance standards and procedures.
Document all support calls for systems performance and metrics reporting.
Ability to lift a minimum of 40 lbs.
CLICK HERE to register:

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