Leviton Manufacturing
About LevitonAt Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management.
With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive.
We recognize that our people are our greatest asset.
We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next.
It's about each person bringing skills and passion to a challenging and constantly changing world.
About the roleThe manager of IT support services is responsible for overseeing the delivery of technical support to the organization's staff.
The manager of IT support services ensures that the IT support team provides timely, efficient, and professional service, and that the IT systems and infrastructure are maintained and updated.
This position is hybrid in 4 days a week, 1 day from home.
ResponsibilitiesManage the IT support team, including hiring, training, evaluation, coaching and time management.
Plan, coordinate, and monitor the IT service desk activities, including incident management, request fulfillment, problem management and service level management.
Monitor and report on the performance and quality of IT support services.
Coordinate and prioritize IT support requests and issues, escalating as needed.
Ensure that IT support services comply with the organization's security and privacy policies.
Manage the IT support budget and resources while optimizing the use of IT support tools and software.
Manage the IT Service Desk system and future enhancements.
Develop and implement IT support policies, procedures and standards.
Communicate and collaborate with other IT managers and stakeholders to align IT support services with the organization's goals and needs.
Provide technical guidance and expertise to the IT support team and other staff.
Keep abreast of the latest IT trends and developments while identifying opportunities for improvement and innovation.
Drive technology adoption throughout the organization.
QualificationsStrong knowledge of IT computer support systems and tools, such as Windows, Mac OS, IOS/Android, Microsoft Office, endpoint security, remote access, software deployment, etc.
Supporting engineering applications is highly desireableExcellent communication, interpersonal, and leadership skills.
Excellent computer and technical troubleshooting skillsAbility to work under pressure, multitask, and prioritize.
Problem-solving, analytical/metic, and critical thinking skills.
Customer service orientation and commitment to quality.
Attention to detail and accuracy.
Education & ExperienceBachelor's degree in computer science, information technology or related field is required.
At least five years of experience in IT support, including at least two years of supervisory or managerial experience.
TravelUp to 15% travel for project implementationsWhat We OfferComprehensive benefits include:
Medical, dental, and vision insurance programs401K plans with employer-matching contributionsTuition reimbursementPTOPaid holidaysVolunteer time offFor more information about benefits, please go to:
https:
//careers.
leviton.
com/benefits Leviton is an EEO/AA Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
The future looks brighter than ever.
Join our team now! Keyword:
ITIL#LI-Hybrid, #LI-SK1 Pay RangePay:
$120,000.
00 - $150,000.
00 per year
Benefits:
401K, Employee Referral Program, Flexible Spending Accounts, Life Insurance, Long Term Disability, Medical, Dental and Vision, Paid Holidays, Paid sick days, Tuition ReimbursementAbout the Company:
Leviton ManufacturingIn 1906, Isidor Leviton founded a small tinsmithing business in New York City.
He began by manufacturing gas mantle tips and selling them on a push cart on the busy streets of Manhattan.
In 1910, Leviton partnered with Thomas Edison to design the pull-chain lampholders for his electric lamps.
Within ten years, the lampholders were being used in every apartment in New York and the Leviton business grew to new heights.
A lot has changed since then, but two things have remained the same:
Leviton is still a family business with a reputation for great quality, and we are still driven by a desire to innovate and adapt by creating sustainable, intelligent solutions for our customers.
With over a century of proven success, Leviton aims to provide energy efficient products that improve electrical safety, enhance communication and add convenience to our world.
From electrical wiring devices to lighting energy management to security & automation, Leviton offers a wide range of products to meet any needs.
In North America, at least 90% of homes use Leviton products, and we are the number one choice for electrical contractors.
We hold over 1,000 patents, and our products are available in over 80 countries.
Company Size:
5,000 to 9,999 employeesIndustry:
Other/Not ClassifiedFounded:
1906Website:
https:
//careers.
leviton.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive.
We recognize that our people are our greatest asset.
We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next.
It's about each person bringing skills and passion to a challenging and constantly changing world.
About the roleThe manager of IT support services is responsible for overseeing the delivery of technical support to the organization's staff.
The manager of IT support services ensures that the IT support team provides timely, efficient, and professional service, and that the IT systems and infrastructure are maintained and updated.
This position is hybrid in 4 days a week, 1 day from home.
ResponsibilitiesManage the IT support team, including hiring, training, evaluation, coaching and time management.
Plan, coordinate, and monitor the IT service desk activities, including incident management, request fulfillment, problem management and service level management.
Monitor and report on the performance and quality of IT support services.
Coordinate and prioritize IT support requests and issues, escalating as needed.
Ensure that IT support services comply with the organization's security and privacy policies.
Manage the IT support budget and resources while optimizing the use of IT support tools and software.
Manage the IT Service Desk system and future enhancements.
Develop and implement IT support policies, procedures and standards.
Communicate and collaborate with other IT managers and stakeholders to align IT support services with the organization's goals and needs.
Provide technical guidance and expertise to the IT support team and other staff.
Keep abreast of the latest IT trends and developments while identifying opportunities for improvement and innovation.
Drive technology adoption throughout the organization.
QualificationsStrong knowledge of IT computer support systems and tools, such as Windows, Mac OS, IOS/Android, Microsoft Office, endpoint security, remote access, software deployment, etc.
Supporting engineering applications is highly desireableExcellent communication, interpersonal, and leadership skills.
Excellent computer and technical troubleshooting skillsAbility to work under pressure, multitask, and prioritize.
Problem-solving, analytical/metic, and critical thinking skills.
Customer service orientation and commitment to quality.
Attention to detail and accuracy.
Education & ExperienceBachelor's degree in computer science, information technology or related field is required.
At least five years of experience in IT support, including at least two years of supervisory or managerial experience.
TravelUp to 15% travel for project implementationsWhat We OfferComprehensive benefits include:
Medical, dental, and vision insurance programs401K plans with employer-matching contributionsTuition reimbursementPTOPaid holidaysVolunteer time offFor more information about benefits, please go to:
https:
//careers.
leviton.
com/benefits Leviton is an EEO/AA Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
The future looks brighter than ever.
Join our team now! Keyword:
ITIL#LI-Hybrid, #LI-SK1 Pay RangePay:
$120,000.
00 - $150,000.
00 per year
Benefits:
401K, Employee Referral Program, Flexible Spending Accounts, Life Insurance, Long Term Disability, Medical, Dental and Vision, Paid Holidays, Paid sick days, Tuition ReimbursementAbout the Company:
Leviton ManufacturingIn 1906, Isidor Leviton founded a small tinsmithing business in New York City.
He began by manufacturing gas mantle tips and selling them on a push cart on the busy streets of Manhattan.
In 1910, Leviton partnered with Thomas Edison to design the pull-chain lampholders for his electric lamps.
Within ten years, the lampholders were being used in every apartment in New York and the Leviton business grew to new heights.
A lot has changed since then, but two things have remained the same:
Leviton is still a family business with a reputation for great quality, and we are still driven by a desire to innovate and adapt by creating sustainable, intelligent solutions for our customers.
With over a century of proven success, Leviton aims to provide energy efficient products that improve electrical safety, enhance communication and add convenience to our world.
From electrical wiring devices to lighting energy management to security & automation, Leviton offers a wide range of products to meet any needs.
In North America, at least 90% of homes use Leviton products, and we are the number one choice for electrical contractors.
We hold over 1,000 patents, and our products are available in over 80 countries.
Company Size:
5,000 to 9,999 employeesIndustry:
Other/Not ClassifiedFounded:
1906Website:
https:
//careers.
leviton.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
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