Printing Customer Service Representative
Melville, NY Melville, NY Full-time Full-time $40,000 - $50,000 a year $40,000 - $50,000 a year 23 hours ago 23 hours ago 23 hours ago Job Title:
Printing Customer Service Representative (Hybrid)
Job Description:
The Client Customer Service Representative (CSR) plays a crucial role in ensuring customer satisfaction and maintaining smooth operations.
The CSR serves as one of the primary point of contact for customers, addressing their inquiries, providing information, managing orders, and coordinating with various departments to ensure timely delivery.
This position requires excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.
Responsibilities:
Customer Service:
Interact with customers in a friendly and professional manner, both in person and through various communication channels (phone, email, chat), when needed.
Respond to inquiries, provide information on print products and services, assist with order placement and tracking, and address any customer concerns or complaints.
Order Management:
Receive and process customer orders accurately and efficiently.
Ensure all order specifications, including print quantities, materials, finishing options, and delivery requirements, are recorded correctly.
Coordinate with internal teams, such as production, design, and shipping, to ensure smooth order execution and timely delivery.
Product Knowledge:
Develop and maintain a comprehensive understanding of the print company's product and service offerings.
Stay up to date with industry trends, printing techniques, materials, and finishing options to provide accurate and relevant information to customers.
Make recommendations based on customer requirements and preferences.
Problem Resolution:
Handle customer issues and complaints promptly and professionally.
Investigate problems, gather relevant information, and collaborate with internal teams to find suitable solutions.
Ensure effective communication with customers throughout the resolution process to maintain their satisfaction.
Sales Support:
Assist with preparing quotes, samples, and promotional materials.
Identify upselling and cross-selling opportunities to maximize customer value and company revenue.
Order Tracking and Communication:
Maintain regular communication with customers and internally, regarding order status, updates, and any changes or delays.
Provide accurate and timely information to customers to manage their expectations and ensure transparency throughout the order fulfillment process.
Documentation and Reporting:
Maintain accurate and organized customer records, order details, and relevant communications using appropriate software systems.
Generate reports on customer feedback, order status, and other metrics as required.
Analyze data to identify trends, areas for improvement, and customer preferences.
Process Improvement:
Continuously identify opportunities for process improvement and suggest innovative solutions to enhance customer satisfaction, operational efficiency, and cost-effectiveness.
Collaborate with cross-functional teams to implement process changes and monitor their effectiveness.
Qualifications:
High school diploma or equivalent; additional education or training in customer service or printing-related fields is a plus.
Proven experience in customer service, preferably in a print company or related industry.
Excellent communication skills, both verbal and written.
Ability to explain printing concepts, specifications, and processes clearly and effectively.
Strong organizational skills and attention to detail to ensure accurate order processing and documentation.
Ability to multitask, prioritize, and work effectively in a fast-paced environment.
Knowledge of printing processes, materials, and finishing techniques is advantageous.
Problem-solving and conflict resolution skills to effectively address customer concerns.
Flexibility to work occasional evenings, weekends, or overtime to meet customer demands.
Job Type:
Full-time Salary:
$40,000.
00 - $50,000.
00 per year Experience level:
3 years Shift:
8 hour shift Morning shift Weekly day range:
Monday to Friday Work setting:
Office Remote Education:
High school or equivalent (Preferred)
Experience:
Customer Service Representative:
4 years (Required) Printing Industry:
4 years (Required) Work Location:
In person Speak with the employer +91 8708240131 The Client Customer Service Representative (CSR) plays a crucial role in ensuring customer satisfaction and maintaining smooth operations.
The CSR serves as one of the primary point of contact for customers, addressing their inquiries, providing information, managing orders, and coordinating with various departments to ensure timely delivery.
This position requires excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Printing Customer Service Representative (Hybrid)
Job Description:
The Client Customer Service Representative (CSR) plays a crucial role in ensuring customer satisfaction and maintaining smooth operations.
The CSR serves as one of the primary point of contact for customers, addressing their inquiries, providing information, managing orders, and coordinating with various departments to ensure timely delivery.
This position requires excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.
Responsibilities:
Customer Service:
Interact with customers in a friendly and professional manner, both in person and through various communication channels (phone, email, chat), when needed.
Respond to inquiries, provide information on print products and services, assist with order placement and tracking, and address any customer concerns or complaints.
Order Management:
Receive and process customer orders accurately and efficiently.
Ensure all order specifications, including print quantities, materials, finishing options, and delivery requirements, are recorded correctly.
Coordinate with internal teams, such as production, design, and shipping, to ensure smooth order execution and timely delivery.
Product Knowledge:
Develop and maintain a comprehensive understanding of the print company's product and service offerings.
Stay up to date with industry trends, printing techniques, materials, and finishing options to provide accurate and relevant information to customers.
Make recommendations based on customer requirements and preferences.
Problem Resolution:
Handle customer issues and complaints promptly and professionally.
Investigate problems, gather relevant information, and collaborate with internal teams to find suitable solutions.
Ensure effective communication with customers throughout the resolution process to maintain their satisfaction.
Sales Support:
Assist with preparing quotes, samples, and promotional materials.
Identify upselling and cross-selling opportunities to maximize customer value and company revenue.
Order Tracking and Communication:
Maintain regular communication with customers and internally, regarding order status, updates, and any changes or delays.
Provide accurate and timely information to customers to manage their expectations and ensure transparency throughout the order fulfillment process.
Documentation and Reporting:
Maintain accurate and organized customer records, order details, and relevant communications using appropriate software systems.
Generate reports on customer feedback, order status, and other metrics as required.
Analyze data to identify trends, areas for improvement, and customer preferences.
Process Improvement:
Continuously identify opportunities for process improvement and suggest innovative solutions to enhance customer satisfaction, operational efficiency, and cost-effectiveness.
Collaborate with cross-functional teams to implement process changes and monitor their effectiveness.
Qualifications:
High school diploma or equivalent; additional education or training in customer service or printing-related fields is a plus.
Proven experience in customer service, preferably in a print company or related industry.
Excellent communication skills, both verbal and written.
Ability to explain printing concepts, specifications, and processes clearly and effectively.
Strong organizational skills and attention to detail to ensure accurate order processing and documentation.
Ability to multitask, prioritize, and work effectively in a fast-paced environment.
Knowledge of printing processes, materials, and finishing techniques is advantageous.
Problem-solving and conflict resolution skills to effectively address customer concerns.
Flexibility to work occasional evenings, weekends, or overtime to meet customer demands.
Job Type:
Full-time Salary:
$40,000.
00 - $50,000.
00 per year Experience level:
3 years Shift:
8 hour shift Morning shift Weekly day range:
Monday to Friday Work setting:
Office Remote Education:
High school or equivalent (Preferred)
Experience:
Customer Service Representative:
4 years (Required) Printing Industry:
4 years (Required) Work Location:
In person Speak with the employer +91 8708240131 The Client Customer Service Representative (CSR) plays a crucial role in ensuring customer satisfaction and maintaining smooth operations.
The CSR serves as one of the primary point of contact for customers, addressing their inquiries, providing information, managing orders, and coordinating with various departments to ensure timely delivery.
This position requires excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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