Merchant Services Support Manager
Melville, NY Melville, NY Full-time Full-time $50,000 - $65,000 a year $50,000 - $65,000 a year Does providing exceptional support and assistance to teammates and merchants wake you up every day? We've got the role for you! At EPSG, we are the leading provider of integrated payment solutions and the destination for seasoned professionals like you to make payments the last stop in your career.
We are seeking a Merchant Services Support Manager to join our growing team.
This role will report to the VP of Client Services and is responsible for overseeing, managing, and optimizing the support operations for our merchants.
The role is based out of headquarters in Melville, NY.
Here's what it would look like to choose EPSG:
BENEFITS FOR YOU Comprehensive benefits, including medical, vision, and dental Paid time off 401K with company match Opportunity for growth Paid holidays YOUR KEY RESPONSIBILITIES Oversee staff providing customer service and technical support services to sales partners and merchants Ensure service levels and monitor service quality Mentor team members Actively perform case management by reviewing, assigning, and escalating Monitor calls to guarantee overall accountability Manage schedule, maintain timecards, and guarantee coverage while tracking calendar for holidays and emergencies.
Implement KPIs to guarantee individual and departmental performance Provide and teach efficient problem-solving Build relationships by continually assessing and improving service levels and interacting with sales partners and merchants QUALITIES AND QUALIFICATIONS WE LOOK FOR Five years of experience in the merchant services industry Skilled in customer service and technical support Experience managing a team of 15
people Outstanding written and verbal communication skills Excellent leadership and interpersonal skills Ability to work in a fast-paced environment Exceptional listening skills Quick problem solving and decision-making skills Computer literate with proficiency in Microsoft productivity tools and Salesforce Spanish speaking preferred but not mandatory WHO WE ARE EPSG is a trusted leader in payment processing and merchant services, bringing together decades of expertise and experience.
Guided by integrity, transparency, and commitment, we excel at seamlessly integrating cutting-edge transaction technologies into a user-friendly platform.
With a comprehensive range of end-to-end payment solutions, we are dedicated to fostering the growth and success of our partners and merchants.
As a company built by sales partners, for sales partners, and merchant by merchant, we prioritize long-term relationships and aim to be the first and last stop for all payment needs.
DISCLAIMER Final salary offered is dependent on experience, qualifications and specific requirements for each position.
Job Type:
Full-time Pay:
$50,000.
00 - $65,000.
00 per year
Benefits:
401(k) matching Dental insurance Disability insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Application Question(s):
Can you describe your experience overseeing a team providing customer service and technical support services in the merchant services industry? How do you approach case management, specifically reviewing, assigning, and escalating cases? Can you share an instance where you had to mentor a team member to enhance their performance or to help them overcome a challenge? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are seeking a Merchant Services Support Manager to join our growing team.
This role will report to the VP of Client Services and is responsible for overseeing, managing, and optimizing the support operations for our merchants.
The role is based out of headquarters in Melville, NY.
Here's what it would look like to choose EPSG:
BENEFITS FOR YOU Comprehensive benefits, including medical, vision, and dental Paid time off 401K with company match Opportunity for growth Paid holidays YOUR KEY RESPONSIBILITIES Oversee staff providing customer service and technical support services to sales partners and merchants Ensure service levels and monitor service quality Mentor team members Actively perform case management by reviewing, assigning, and escalating Monitor calls to guarantee overall accountability Manage schedule, maintain timecards, and guarantee coverage while tracking calendar for holidays and emergencies.
Implement KPIs to guarantee individual and departmental performance Provide and teach efficient problem-solving Build relationships by continually assessing and improving service levels and interacting with sales partners and merchants QUALITIES AND QUALIFICATIONS WE LOOK FOR Five years of experience in the merchant services industry Skilled in customer service and technical support Experience managing a team of 15
people Outstanding written and verbal communication skills Excellent leadership and interpersonal skills Ability to work in a fast-paced environment Exceptional listening skills Quick problem solving and decision-making skills Computer literate with proficiency in Microsoft productivity tools and Salesforce Spanish speaking preferred but not mandatory WHO WE ARE EPSG is a trusted leader in payment processing and merchant services, bringing together decades of expertise and experience.
Guided by integrity, transparency, and commitment, we excel at seamlessly integrating cutting-edge transaction technologies into a user-friendly platform.
With a comprehensive range of end-to-end payment solutions, we are dedicated to fostering the growth and success of our partners and merchants.
As a company built by sales partners, for sales partners, and merchant by merchant, we prioritize long-term relationships and aim to be the first and last stop for all payment needs.
DISCLAIMER Final salary offered is dependent on experience, qualifications and specific requirements for each position.
Job Type:
Full-time Pay:
$50,000.
00 - $65,000.
00 per year
Benefits:
401(k) matching Dental insurance Disability insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Application Question(s):
Can you describe your experience overseeing a team providing customer service and technical support services in the merchant services industry? How do you approach case management, specifically reviewing, assigning, and escalating cases? Can you share an instance where you had to mentor a team member to enhance their performance or to help them overcome a challenge? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
