Vice President of Client Services
EPSG EPSG Melville, NY Melville, NY Full-time Full-time $125,000 - $150,000 a year $125,000 - $150,000 a year 23 hours ago 23 hours ago 23 hours ago Exceptional client experiences are the lifeblood of any successful organization.
EPSG is looking for a pivotal leader with a passion for people to take the helm and refine the landscape of client services as our VP of Client Services.
At EPSG, we are the leading provider of integrated payment solutions and the destination for seasoned professionals like you to make payments the last stop in your career.
This role will report to the Chief Technology and Operating Officer and is responsible for driving the development and execution of innovative strategies to support our merchants and partners.
The role is based out of headquarters in Melville, NY.
Here's what it would look like to choose EPSG:
BENEFITS FOR YOU Comprehensive benefits, including medical, vision, and dental Paid time off 401K with company match Opportunity for growth Paid holidays YOUR KEY RESPONSIBILITIES Lead the customer service, technical support, sales support, training, and deployment teams, setting expectations, providing guidance, and ensuring all team members meet their goals Ensure high-quality service delivery to all sales partners and merchants by implementing best practices and maintaining stringent service quality standards Monitor team performance against set metrics and goals, identifying areas of improvement and implementing necessary changes Build and maintain strong relationships with key sales partners and merchants--addressing their concerns, understanding their needs, and ensuring their satisfaction Collaborate with our product and information technology teams to ensure a unified approach to client services Implement training and development programs to ensure staff are skilled, motivated, and capable of providing excellent service Oversee the resolution of escalated cases, ensuring quick and efficient resolution to maintain client satisfaction QUALITIES AND QUALIFICATIONS WE LOOK FOR Extensive experience in a client services leadership role, within the merchant services industry Proven ability to lead and inspire teams to achieve their goals and deliver high-quality service Excellent verbal and written communication skills Strong focus on client satisfaction and a proven track record of improving client experiences Proven ability to develop and implement strategic plans for improving service delivery Ability to analyze performance data to identify trends, issues, and opportunities for improvement Manage multiple projects and initiatives concurrently, ensuring all are completed on time and within budget WHO WE ARE EPSG is a trusted leader in payment processing and merchant services, bringing together decades of expertise and experience.
Guided by integrity, transparency, and commitment, we excel at seamlessly integrating cutting-edge transaction technologies into a user-friendly platform.
With a comprehensive range of end-to-end payment solutions, we are dedicated to fostering the growth and success of our partners and merchants.
As a company built by sales partners, for sales partners, and merchant by merchant, we prioritize long-term relationships and aim to be the first and last stop for all payment needs.
DISCLAIMER Final salary offered is dependent on experience, qualifications and specific requirements for each position.
Job Type:
Full-time Pay:
$125,000.
00 - $150,000.
00 per year
Benefits:
401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Supplemental pay types:
Bonus pay Application Question(s):
Can you provide an example of a quality assurance process you implemented to ensure high-quality service delivery to clients? How have you approached staff development in your previous roles, and what impact did your strategies have on the team's performance? Can you share an example of a successful collaboration with other departments (like sales, marketing, or product) to ensure a unified approach to client services? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
EPSG is looking for a pivotal leader with a passion for people to take the helm and refine the landscape of client services as our VP of Client Services.
At EPSG, we are the leading provider of integrated payment solutions and the destination for seasoned professionals like you to make payments the last stop in your career.
This role will report to the Chief Technology and Operating Officer and is responsible for driving the development and execution of innovative strategies to support our merchants and partners.
The role is based out of headquarters in Melville, NY.
Here's what it would look like to choose EPSG:
BENEFITS FOR YOU Comprehensive benefits, including medical, vision, and dental Paid time off 401K with company match Opportunity for growth Paid holidays YOUR KEY RESPONSIBILITIES Lead the customer service, technical support, sales support, training, and deployment teams, setting expectations, providing guidance, and ensuring all team members meet their goals Ensure high-quality service delivery to all sales partners and merchants by implementing best practices and maintaining stringent service quality standards Monitor team performance against set metrics and goals, identifying areas of improvement and implementing necessary changes Build and maintain strong relationships with key sales partners and merchants--addressing their concerns, understanding their needs, and ensuring their satisfaction Collaborate with our product and information technology teams to ensure a unified approach to client services Implement training and development programs to ensure staff are skilled, motivated, and capable of providing excellent service Oversee the resolution of escalated cases, ensuring quick and efficient resolution to maintain client satisfaction QUALITIES AND QUALIFICATIONS WE LOOK FOR Extensive experience in a client services leadership role, within the merchant services industry Proven ability to lead and inspire teams to achieve their goals and deliver high-quality service Excellent verbal and written communication skills Strong focus on client satisfaction and a proven track record of improving client experiences Proven ability to develop and implement strategic plans for improving service delivery Ability to analyze performance data to identify trends, issues, and opportunities for improvement Manage multiple projects and initiatives concurrently, ensuring all are completed on time and within budget WHO WE ARE EPSG is a trusted leader in payment processing and merchant services, bringing together decades of expertise and experience.
Guided by integrity, transparency, and commitment, we excel at seamlessly integrating cutting-edge transaction technologies into a user-friendly platform.
With a comprehensive range of end-to-end payment solutions, we are dedicated to fostering the growth and success of our partners and merchants.
As a company built by sales partners, for sales partners, and merchant by merchant, we prioritize long-term relationships and aim to be the first and last stop for all payment needs.
DISCLAIMER Final salary offered is dependent on experience, qualifications and specific requirements for each position.
Job Type:
Full-time Pay:
$125,000.
00 - $150,000.
00 per year
Benefits:
401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Supplemental pay types:
Bonus pay Application Question(s):
Can you provide an example of a quality assurance process you implemented to ensure high-quality service delivery to clients? How have you approached staff development in your previous roles, and what impact did your strategies have on the team's performance? Can you share an example of a successful collaboration with other departments (like sales, marketing, or product) to ensure a unified approach to client services? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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