Inside Sales/Customer Service Representative
Quick Apply Full-time 3 hours ago Full Job Description We are seeking an individual as an Inside Sales/Customer Service Representative who has strong organizational skills and a professional, pleasant demeanor to join our C/S team in our headquarters location in Suffolk County, Long Island, NY.
POSITION
Summary:
Providing customers best in class service to meet all their needs and expectations, and providing them with technical, order management and product support.
Work as an inside sales representative within assigned open sales territory to increase revenue and assist in growing the market.
Essential Functions:
Handle inbound/outbound phone calls and email requests for quotes/orders Warranty /returns processing and follow up Work with internal departments to provide information to our customers Work with suppliers to help customers troubleshoot/diagnose warranty claims Support of outside sales and their customers Provide written/verbal feedback to customer's inquiries Call existing customers to promote new/additional business Follow up with customers on quotes/orders daily Freight and logistics experience a plus Expedite parts on backorder with purchasing Organize and send backorder reports to customers Minimum Requirements:
2-4 years of supervisory experience Analytical thinking with focus on process improvement Ability to multitask and prioritize competing priorities Inside sales experience to assist in growth (YoY sales turnover, gross margin improvements) Development of open sales area Well versed in Microsoft excel, word and access Strong communications skills Time management / follow up and prioritization skills Must have strong customer service skills Must have good analytical and writing skills Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
Monday to Friday COVID-19 considerations:
Experience:
Inside Sales or Customer service:
2 years (Required) MS Access, Excel and Word:
3 years (Required) Work Location:
One location Handle inbound/outbound phone calls and email requests for quotes/orders Warranty /returns processing and follow up Work with internal departments to provide information to our customers Work with suppliers to help customers troubleshoot/diagnose warranty claims Support of outside sales and their customers Provide written/verbal feedback to customer's inquiries Call existing customers to promote new/additional business Follow up with customers on quotes/orders daily Freight and logistics experience a plus Expedite parts on backorder with purchasing Organize and send backorder reports to customers 2-4 years of supervisory experience Analytical thinking with focus on process improvement Ability to multitask and prioritize competing priorities Inside sales experience to assist in growth (YoY sales turnover, gross margin improvements) Development of open sales area Well versed in Microsoft excel, word and access Strong communications skills Time management / follow up and prioritization skills Must have strong customer service skills Must have good analytical and writing skills 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Monday to Friday Inside Sales or Customer service:
2 years (Required) MS Access, Excel and Word:
3 years (Required) Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
POSITION
Summary:
Providing customers best in class service to meet all their needs and expectations, and providing them with technical, order management and product support.
Work as an inside sales representative within assigned open sales territory to increase revenue and assist in growing the market.
Essential Functions:
Handle inbound/outbound phone calls and email requests for quotes/orders Warranty /returns processing and follow up Work with internal departments to provide information to our customers Work with suppliers to help customers troubleshoot/diagnose warranty claims Support of outside sales and their customers Provide written/verbal feedback to customer's inquiries Call existing customers to promote new/additional business Follow up with customers on quotes/orders daily Freight and logistics experience a plus Expedite parts on backorder with purchasing Organize and send backorder reports to customers Minimum Requirements:
2-4 years of supervisory experience Analytical thinking with focus on process improvement Ability to multitask and prioritize competing priorities Inside sales experience to assist in growth (YoY sales turnover, gross margin improvements) Development of open sales area Well versed in Microsoft excel, word and access Strong communications skills Time management / follow up and prioritization skills Must have strong customer service skills Must have good analytical and writing skills Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
Monday to Friday COVID-19 considerations:
Experience:
Inside Sales or Customer service:
2 years (Required) MS Access, Excel and Word:
3 years (Required) Work Location:
One location Handle inbound/outbound phone calls and email requests for quotes/orders Warranty /returns processing and follow up Work with internal departments to provide information to our customers Work with suppliers to help customers troubleshoot/diagnose warranty claims Support of outside sales and their customers Provide written/verbal feedback to customer's inquiries Call existing customers to promote new/additional business Follow up with customers on quotes/orders daily Freight and logistics experience a plus Expedite parts on backorder with purchasing Organize and send backorder reports to customers 2-4 years of supervisory experience Analytical thinking with focus on process improvement Ability to multitask and prioritize competing priorities Inside sales experience to assist in growth (YoY sales turnover, gross margin improvements) Development of open sales area Well versed in Microsoft excel, word and access Strong communications skills Time management / follow up and prioritization skills Must have strong customer service skills Must have good analytical and writing skills 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Monday to Friday Inside Sales or Customer service:
2 years (Required) MS Access, Excel and Word:
3 years (Required) Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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